Terms and refunds
Last updated 7 September 2026
The short version. Monthly, no contract, cancel any time from your own Whop account. You keep every clip we make, with no watermark and no credit to us. If we miss the turnaround or the clips are not usable, you get that month back.
Who you are dealing with
| Business | Byron Mills, trading as ClipLabs |
|---|---|
| ABN | 38 686 128 208 |
| Location | Cremorne, New South Wales, Australia |
| Billing and support | Through Whop |
What each plan includes
Every plan is capped on source videos in, not clips out.
| Plan | Price | Source videos a month | Clips per video |
|---|---|---|---|
| Starter | $99 / month | 4 | up to 6 |
| Pro | $299 / month | 12 | up to 8 |
| Studio | $699 / month | 30 | up to 10 |
Prices are in US dollars and are what Whop charges you. Studio jobs go to the front of the queue ahead of Starter and Pro.
Your monthly allowance does not roll over. Four unused videos in March do not become eight in April.
Turnaround
We aim to have your clips back within 24 hours of you sending the source video. Two honest caveats:
- The clock starts when we have a usable file, not when you tell us one is coming.
- A very long stream, a broken upload, or several videos sent at once can push past 24 hours. If it is going to, we tell you rather than letting the deadline pass in silence.
What we need from you
- A stream VOD or upload we can actually download and read.
- The right to use that footage. You confirm the content is yours, or that you have permission to have it edited. We are not in a position to check that, so it sits with you.
- Nothing unlawful. We will not cut content that is illegal to distribute in Australia.
Who owns the clips
You do. You keep every right you already had in your footage, and you own the clips we make from it. Clean files, no watermark, no branding of ours, nothing to credit.
We do not use your footage as an example of our work, in a portfolio or anywhere else, unless you tell us in writing that we may.
Cancelling
Cancel any time from your own Whop account. There is no contract, no notice period, and no cancellation fee.
Cancelling stops the next payment. It does not refund the month you are in, but you keep the full allowance for that month, so send us your videos before it runs out.
Refunds
We refund the month, in full, in any of these cases:
- We missed the turnaround and did not tell you in advance.
- The clips are not usable and we cannot fix them. Tell us what is wrong and we will re-cut them once. If the re-cut still misses, you get the month back.
- We never delivered. Obviously.
- You were charged after cancelling. Straight back, same day we see it.
We do not refund for change of mind on work already delivered, or because a clip did not perform on a platform. We cut the clips; we cannot promise an algorithm.
Ask for a refund through Whop. We answer within 3 business days.
Your rights under Australian Consumer Law
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage.
Nothing on this page limits those rights. Where anything above sits below what the Australian Consumer Law gives you, the law wins.
When we would stop working with you
We can end the arrangement, and refund the unused part of the month, if the footage is unlawful, if it is not yours to have edited, or if the working relationship has stopped being a reasonable one. We would tell you why.
Limits
Subject to the Australian Consumer Law section above, our liability for anything that goes wrong is capped at what you paid us in the month it went wrong.
Which law applies
These terms are governed by the law of New South Wales, Australia.
Changes
If these terms change in a way that affects you, we tell existing customers directly before the change takes effect, rather than quietly editing this page.